I purchased a downloadable product. How do I download it?
Your downloadable product(s) will be available in a separate email right after you receive the order confirmation email you received at checkout. Look for the heading, "Your downloads are ready" in the subject line sent from email@example.com and locate the provided product download link. Click on the link and allow the web browser to open. Click the orange button “Download Now.” When downloading on a computer, your product(s) will download into your downloads folder and, depending on the computer settings, will either auto open, or you will open your “Downloads Folder” and open your product(s). When downloading from a phone, you must select where it downloads – example, download to iBooks. This link allows for a maximum of two downloads and reproduction of the product is prohibited.
How long does it take to process my order?
Each day, any orders placed after 3 PM Central Time will be fulfilled the following business day. All orders will be shipped within one business day of being fulfilled. This processing adds 2 days to the given expected shipping time. We will notify you when it has been sent. During high traffic times, such as the Christmas shopping season, orders that have been processed may take more time to ship due to the quantity of orders we receive daily.
What are your shipping options?
We offer multiple shipping options to choose from during checkout. The default choice will always be the most economical, but not necessarily the fastest. To see shipping time and cost estimates, proceed to your shopping cart, and after entering your customer information, you can see the various shipping method options under “Shipping Method.” Expected times do NOT include the additional 1-2 business days for order processing.
NOTE: UPS Can NOT deliver to a PO Box. If you want your package delivered to a PO Box please select a United States Postal Service (USPS) Shipping Service.
What is your payment policy?
We accept major debit/credit cards – Visa, MasterCard, American Express and Discover. When purchasing on an Apple Device, we also accept ApplePay, however, discount codes cannot be applied through the system processer while using ApplePay.
How do I use a discount code in the store?
We are all about bargains and saving money and one of the easiest ways to save money is to use discount codes!
You can redeem your discount code at checkout under the “Payment Method” section, by simply entering the discount code in the box on the right-hand side of your screen under "Discount” Click the "Apply" button and the total will be updated accordingly.
What is your return policy?
We want you to feel that you have been treated well by people who really care about you.
If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you.
If these requirements are met, and no more than 30 days have passed since you purchased the items you are returning, a refund will be issued without question. Refunds will always be issued in the same manner as payment was received (for example: payment by debit card will result in a refund by debit card, less shipping costs). We will notify you by email when the products you return are received by us. Please allow up to 10 business days for the processing of your refund after you have been notified that the products have arrived at our facility - 5 business days for processing upon your product’s return arrival and another 5 days for the adjustment to reach your account.
With that in mind, here are the simple rules:
TANGIBLE PRODUCTS must be returned in their original condition unless they were defective or were damaged when you received them. If they were received to you as defective or damaged, you must notify us right away to amend the issue. Kits, bundles, and games must be returned with all of their original contents intact, and special promotional packages must also be returned with all original items intact, including any free premium items which were included.
BULK SALES for questions on returns of bulk purchased products for classes and events, please contact customer service with any issues or questions.
DOWNLOADS cannot be returned unless they are deemed inherently defective and unusable. You must verify the compatibility of your system before buying downloadable items. Incompatibility with your system is not an acceptable reason for a refund.
EVENT TICKETS to any Laugh Your Way Live Events are non-transferable between events. In the circumstance that you purchased a ticket and cannot attend the event, please contact Laugh Your Way Customer Service.
What is your exchange policy?
Just as our return policy states, we want you to feel that you have been treated well by people who really care about you.
We allow exchanges for T-Shirts if it has not been used or damaged and no more than 30 days have passed since you purchased the items you are exchanging. If an exchange is needed, please contact customer service prior to sending the item back. When sending the original shirt back for your exchange, please note the needed size.
For all products, we only replace items if upon your receiving them, they are defective or damaged. If you need to exchange it for the same item, please contact customer service prior to sending the item back.
Where do I send my product for my return/exchange?
To return your product(s), you should mail it in proper packaging to:
Laugh Your Way, America!
C/O: Customer Service
3475 Humboldt Rd
Green Bay, Wisconsin, USA 54311
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product(s) to reach you, may vary.